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Client Services Manager



Customer Service
Posted on Friday, May 26, 2023
Novartis Corporate Center Mexico City is one of six strategically located corporate centers established by Novartis globally. It brings together expert capabilities and talent across functionalities, that drives the business forward. It is home to 1000+ associates who work to deliver on the Novartis purpose of re imagining medicine to improve and extend people’s lives.

Your Key responsibilities:

• Point of Contact (POC) for the assigned client groups : Develops and maintains good client relationships within assigned brand. Handles client expectations to nurture efficiency/productivity. Attends' client meetings/ teleconferences, provides meeting reports and conducts follow-up activities.
• Support the CSL and Sr. CSM with the development of a SOW.
• Project management: Responsible for project management support including budget tracking to the Sr CSM, so as to ensure the end-to-end effective project delivery of the designated result.
• Provides support across the delivery lifecycle with agreed specific project. Tracks and runs project to ensure activities are in line with objectives; promptly advises Sr. CSM to revise results as needed. Supporting required approval processes for external contracts.
• Support for all Event Governance processes including event approval processes. Supporting and leading as required external spend tracking (e.g. approvals, purchase orders, goods received) for assigned results. Keeps accurate time spent on assigned projects via timesheets.
• Assists CSL, Sr CSM with monthly forecast updates. Supports adherence to associated compliance related activities and approvals (with internal client taking accountability for compliance). Updates as required within approval / compliance tools
• Supports to the medical communication tactical planning process. In-depth knowledge of all NVS WPs and SOPs relating to medical communications.
• Therapeutic/Brand Knowledge: Builds and applies knowledge of assigned brands’ needs. Supports in crafting innovative tactics to support brand strategies for client.